E-Commerce Review: iHerb Vitamins, Supplements & Natural Products
iHerb is an internet wellness retailer that ships nutritional vitamins, dietary supplements, and pure care merchandise worldwide. See what reviewers say.
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iHerb is an internet retailer that primarily sells dietary dietary supplements and nutritional vitamins. The retailer additionally sells:
self-care merchandise
child merchandise
pet meals
groceries
iHerb advertises itself as a one-stop store for reliable merchandise made with fastidiously sourced, pure components.
Based in Pasadena, California, iHerb acts as a global distributor for main manufacturers, comparable to:
Nature’s Bounty
Eucerin
Doctor’s Best
It additionally carries a number of unique, in-house complement manufacturers, comparable to:
California Gold Nutrition
Lake Avenue Nutrition
Ultamins
The e-commerce website can ship your order to greater than 185 nations, making it a go-to for wellness customers worldwide.
Let’s go over what clients say and what you’ll be able to anticipate while you order from iHerb.
How it really works
iHerb is much like most different on-line shops in that you simply add merchandise to your on-line purchasing cart earlier than testing after which paying to your order. The retailer ceaselessly presents coupon codes and limited-time reductions on totally different classes of its merchandise.
iHerb presents free delivery inside the United States with orders over $25. If you’re delivery internationally, your delivery value, in addition to the time it takes to get your order, can fluctuate broadly.
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How we researched iHerb
How we researched iHerb
To get a complete view of iHerb’s merchandise, costs, and customer support, we:
learn by way of lots of of on-line opinions on verified impartial web sites comparable to Trustpilot and the Better Business Bureau (BBB)
checked out what folks had been saying about iHerb on boards like Reddit
requested professional staff who’ve ordered from iHerb to doc and share their firsthand expertise
interacted with iHerb’s customer support to get solutions to frequent questions from clients
How a lot does iHerb value?
How a lot does iHerb value?
Autoship & save
You can select to have your gadgets mechanically shipped to you each 2, 3, 4, 5, or 6 months. A refill of your product will probably arrive inside the timeframe you could have chosen, and you’ll be charged mechanically with out putting a brand new order. Customers who select the auto-ship possibility can save 5% on each order.
Can you modify or cancel your iHerb auto-ship?
You can cancel or modify your subscriptions each time potential, offered the following order has not but shipped.
Sales, offers, and presents
iHerb presents clients a 20% low cost the primary time you place an order. The retailer additionally ceaselessly presents promotion codes on sure product strains and nearly at all times has a sale.
Company popularity
Company popularity
iHerb doesn’t have one of the best popularity on-line. The firm isn’t accredited by the BBB, and its BBB itemizing earned an F grade as a consequence of buyer complaints.
Most complaints focus on lacking shipments and refund difficulties. Some clients say that an order was reported as delivered, but it surely by no means arrived. Others report lacking shipments that had been then refused a refund. These experiences appear to be the exception somewhat than the rule, but it surely has affected sufficient clients to have prompted a unfavorable response.
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Customer opinions
Customer opinions for iHerb could present a extra in-depth image of what it’s prefer to order from the retailer.
Many clients on skincare, dietary complement, and different impartial boards stated they had been proud of the service that iHerb offered and that that they had been utilizing it for years.
iHerb’s app has 4.8 out of 5 stars on the App Store. Some of the opinions are in regards to the app itself, however others are in regards to the customer support and product choices from iHerb. Most clients appear happy with their expertise.
On the impartial overview web site Trustpilot, issues aren’t so rosy.
International clients commented on:
delivery points
delayed shipments
lacking shipments
Some stated that they had been charged with out ever receiving the product, and others had been refused a refund. At time of publication, iHerb has 2.4 out of 5 stars on Trustpilot.
Keep in thoughts that folks writing opinions on client score websites like Trustpilot and BBB opinions hardly ever intend to rave a couple of service. A foul expertise could make people likelier to put in writing a overview.
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Returns and guarantee
Returns and guarantee
iHerb presents a 60-day return coverage on nearly all of what it sells. If you buy one among iHerb’s in-house manufacturers, comparable to California Gold, that coverage is prolonged to a 90-day window.
When you resolve to make a return to iHerb, it’s worthwhile to undergo a course of that’s a little bit totally different from different shops.
Customers who want to make a return should submit a “return request” ticket by way of the iHerb customer support portal. A consultant will overview the request and decide whether it is authorized. If the request is authorized, a pay as you go delivery label shall be offered so that you can return the product to iHerb.
In some circumstances, iHerb is not going to require you to ship unused merchandise again and should merely concern a return.
International clients aren’t eligible for return delivery, which is necessary to know for those who’re ordering from exterior the United States.
Shipping
Shipping
iHerb presents free delivery for orders which are greater than $25. The order ought to ship and arrive at your house in 1–3 enterprise days for those who’re situated within the United States.
International delivery will get a bit extra difficult. In South and East Asia, orders take 3–10 days to reach. In the Middle East, the estimated supply time is 8–12 days. Customers in South America wait 21–25 days, and clients in Europe may need to attend for 10–20 days for his or her order to reach.
iHerb choices
iHerb choices
iHerb has a number of warehouse places used to ship out merchandise. The retailer doesn’t contract out to third-party sellers to meet orders. Everything iHerb ships out is from its personal stock, which is a high quality management measure not each e-commerce website has.
Vitamins and dietary supplements
iHerb presents 1000’s of nutritional vitamins and dietary dietary supplements underneath lots of of manufacturers. These manufacturers embody:
Swanson
Bluebonnet Nutrition
SmartyPants
One A Day
VitaFusion
MaryRuth Organics
Nature’s Bounty
Life Extension
Nature’s Way
Jarrow Formulas
iHerb branded merchandise
iHerb carries greater than 20 manufacturers which are accessible solely on its web site. These manufacturers embody:
California Gold Nutrition
Mild By Nature
Ultamins Vitamins
Radiant Seoul
Idealove
Lake Avenue Nutrition
Super Nutrition
Nature’s Gate
Vitables
Gummiology
Beauty
iHerb carries merchandise from lots of of skincare and beauty manufacturers, together with many Korean magnificence manufacturers. Face masks, cleansers, toners, and moisturizers are fashionable merchandise on the location. Some manufacturers iHerb presents embody:
E.L.F.
Neutrogena
COSRX
Andalou Naturals
Doctor’s Best
Stridex
Sports
iHerb carries a variety of sports activities dietary supplements, together with meal replacements, whey powders, protein bars, and pre-workout shake combine. Some fashionable manufacturers carried by iHerb embody:
Sports Research
Muscle Tech
Life Extension
Hydroxycut
Garden of Life
Quest Nutrition
Baby
iHerb carries child merchandise geared towards dad and mom who’re involved about poisonous components. The retailer presents feeding equipment, kids’s vitamin drops, and child hair and skincare merchandise. Popular manufacturers that iHerb carries embody:
Nature’s Way
Gerber
YoungsterLife Essentials
Nordic Naturals
Aveeno
Zarbee’s
Bath
iHerb carries aromatherapy soaks, important oils, deodorants, soaps, shampoos, and conditioners as a part of its bathtub product choices. Brands for bathtub and physique that iHerb carries embody:
Eucerin
Aveeno
Shea Moisture
EOS
Olay
Grocery
iHerb isn’t a full well being meals retailer, but it surely does carry some grocery gadgets, together with tea, baking flour, beans and lentils, cereals, and breakfast meals. Some fashionable manufacturers yow will discover on iHerb embody:
Yogi Tea
Bob’s Red Mill
Simply Organic
Eden Foods
Organic Valley
Home
iHerb sells cleansing provides, baking equipment, and laundry detergents which are marketed to these frightened about chemical contamination in these sorts of merchandise. Brands yow will discover at iHerb embody:
Therapy Clean
Mrs. Meyer’s Clean Day
Seventh Generation
Biokleen
Pets
iHerb carries pet probiotics, pet dietary dietary supplements, pet shampoos and grooming instruments, and pet treats. Popular manufacturers iHerb carries for cats and canines embody:
Burt’s Bees
kin+variety
Earth Rated
Zesty Paws
Arm & Hammer
